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title: Frequently asked questions | Assess Accredited
description: Your most frequently asked questions and answers
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1. [Assess Accredited](https://knowledge.thomas.co/assess-accredited)
2. [Frequently asked questions](https://knowledge.thomas.co/assess-accredited/frequently-asked-questions)
# Frequently asked questions
Your most frequently asked questions and answers
- [Skills Online](https://knowledge.thomas.co/assess-accredited/faqs-for-assess-accredited)
- [How does Thomas protect the personal data of candidates?](https://knowledge.thomas.co/assess-accredited/how-does-thomas-protect-the-personal-data-of-candidates)
- [My candidate completed an assessment, but the report did not download.](https://knowledge.thomas.co/assess-accredited/what-to-do-if-the-report-does-not-download-in-assess-accredited)
- [I have accidentally downloaded a report, can I get my units back?](https://knowledge.thomas.co/assess-accredited/for-unit-customers-of-assess-accredited-how-can-i-get-units-back-if-i-accidentally-downloaded-a-report)
- [Is there a way to generate more than one report at a time in Assess Accredited?](https://knowledge.thomas.co/assess-accredited/is-there-a-way-to-mass-generate-reports-in-assess-accredited)
- [How do I buy more units?](https://knowledge.thomas.co/assess-accredited/as-an-assess-accredited-units-customer-how-do-i-buy-more-units)
- [How do I view the number of units a report will cost?](https://knowledge.thomas.co/assess-accredited/for-unit-customers-of-assess-accredited-how-do-i-confirm-how-many-units-a-report-will-cost)
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