My candidate completed an assessment, but the report did not download.

This may relate to your pop-up blockers. Take a look at the steps below, depending on which browser you are using: 

1. Mozilla Firefox

• Click the three lines in the top-right corner and go to 'Settings'.

• From the left menu, choose 'Privacy & Security'.

• Scroll to the 'Permissions' section.

• Find 'Block pop-up windows':

  • Uncheck the box to allow all pop-ups, or

  • Click 'Exceptions', then enter: https://www.thomas.co 

2. Google Chrome

• Click the three dots in the top-right corner and choose 'Settings'.

• Scroll to 'Privacy and security', then click 'Site settings'.

• Under 'Content', select 'Pop-ups and redirects.'

• Choose 'Sites can send pop-ups and use redirects', or:

  • Under 'Allowed to send pop-ups and use redirects', click 'Add' and enter: https://www.thomas.co

3. Microsoft Edge

• Open Edge and click the three dots in the top-right corner.
• Select 'Settings.'
• In the left-hand menu, choose 'Cookies and site permissions.'
• Click the 'Pop-up permissions' button.
• In the pop-up permissions screen:
  • Ensure pop-ups are not blocked, or
  • Under 'Allow', click 'Add' and enter: https://www.thomas.co

For further support, contact the Support Team on customersupport@thomas.co